Frequently Asked Questions (FAQ)

Frequently Asked Questions

How can I track my order?

To check the status of your order, click on ‘Track your order’ to see the real-time updates.

How long will it take to ship my order?

We strive to process and ship every order within 48 business hours. You can expect to receive your order in 4 -7 business days depending on your location.
The delivery timeline depends upon the delivery address of the customer.
For metros & Tier 1 cities, it may take 3-4 working days, whereas for Tier 2 & 3 cities & rural areas, it may take 5-7 working days.
For International orders, the average delivery time is 7 -15 business days depending on the country of residence.
Note – If there are any alteration that needs to be done to the product, shipping time may vary by a day or two, depending on the extent of the changes required.

What do I do if I received a Tampered box?

If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team at +91-8951021997 or rvilkalsarees@gmail.com

What do I do if I receive a Damaged/Wrong Product?

If you have received a damaged product, please reach out to our customer support team immediately at +91 8951021997 or rvilkalsarees@gmail.com

a) You should ensure the product is unused
b) Share images of the Wrong/Damaged Product (Try to capture the damaged area of the product)

Are the colours of the products shown on the website accurate?

The colours of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronics devices differ in their display of colour, so it may slightly vary depending on the display screen.

What do I do if an item from my order is missing?

Kindly reach out to our customer support team as soon as your order is delivered at

+91-8951021997 or rvilkalsarees@gmail.com

Will I get separate shipments if I buy 3-4 products or will it be in a single shipment?

All products will be shipped as a single shipment.

Why is my order being Cancelled?

We generally do not cancel orders but due to unforeseen circumstances sometimes we may have to cancel an order. Our support team will keep you posted if your order has been cancelled.

What is your cancellation policy?

If you wish to cancel your order you can reach out to our customer support team at +91-8951021997 or rvilkalsarees@gmail.com

I just cancelled my order when will I receive my refund?

For prepaid orders refund will be processed within 2-5 business days after the order is cancelled. The refund will be credited into the same payment mode using which the payment was made.